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Auto charged unnecessarily

lingkk2022
Good Citizen / Bon Citoyen

Hi,

My card was debited a charged of 35.76 for period from 24.11.2022 onwards.

I didnt auto recharge. Please check. The number is xxxxxxxxxxxxxxxxxxxxx.

 

I am requesting for a refund.

 

And please do not charge me again for future.

12 REPLIES 12

@lingkk2022   as mentioned, maybe people missed the term.

 

The current activation portal has that term and you need to check it and agree to complete the activation.

 

lingkk2022
Good Citizen / Bon Citoyen

i checked, there are others who faced similar cases like mine

@lingkk2022   Please login to My Account and disable the Pre-Authorized payment

 

Please note that your account will then be suspended on the next renewal for no payment.  90 more days from that day your account will be permanently closed , unless you make a manual payment to resume service within that 90 days

 

lingkk2022
Good Citizen / Bon Citoyen

I am a traveller, not familiar with these kind of fineprints.

@lingkk2022 

 

"Technically" it is not hidden, just many people missed

 

There is also a check box underneath and you checked it yourself before you proceed

 

https://publicmobile.ca/en/on/portal/activationhttps://publicmobile.ca/en/on/portal/activation

lingkk2022
Good Citizen / Bon Citoyen

may i know if you are a staff of public mobile? if not, can you assist me in contacting customer support person?

lingkk2022
Good Citizen / Bon Citoyen

thanks for the advise.

lingkk2022
Good Citizen / Bon Citoyen

that's a hidden fineprints. 

Jlund
Good Citizen / Bon Citoyen

Please remove your phone number as this is a public forum.

@lingkk2022   when you joined. on Page 4 Payment page where you enter the credit card, there is a term there about that

 

To avoid more lost, please login My Account and disable Pre-Authorized payment

 

lingkk2022
Good Citizen / Bon Citoyen

i wasnt told about this!

softech
Oracle
Oracle

@lingkk2022   $35.76 is $31  + tax

 

If you have joined recently, Pre-Authorized payment is enabled by default.

You have to login to your My Account to disable Pre-Authorized payment yourself to stop PM from continue charging it.  

Please login My Acocunt, Payment page, Manage Payment Method and toggle the button there

 

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summaryhttps://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

 

You can also use *611 to disable it , but you will need your 4 digits PIN

 

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