Auto charged unnecessarily - Community

Hi,

My card was debited a charged of 35.76 for period from 24.11.2022 onwards.

I didnt auto recharge. Please check. The number is xxxxxxxxxxxxxxxxxxxxx.

I am requesting for a refund.

And please do not charge me again for future.

12 REPLIES 12

@lingkk2022 as mentioned, maybe people missed the term.

The current activation portal has that term and you need to check it and agree to complete the activation.

i checked, there are others who faced similar cases like mine

@lingkk2022 Please login to My Account and disable the Pre-Authorized payment

Please note that your account will then be suspended on the next renewal for no payment. 90 more days from that day your account will be permanently closed , unless you make a manual payment to resume service within that 90 days

I am a traveller, not familiar with these kind of fineprints.

"Technically" it is not hidden, just many people missed

There is also a check box underneath and you checked it yourself before you proceed

https://publicmobile.ca/en/on/portal/activation

may i know if you are a staff of public mobile? if not, can you assist me in contacting customer support person?

thanks for the advise.

that's a hidden fineprints.

Please remove your phone number as this is a public forum.

@lingkk2022 when you joined. on Page 4 Payment page where you enter the credit card, there is a term there about that

To avoid more lost, please login My Account and disable Pre-Authorized payment

i wasnt told about this!

@lingkk2022 $35.76 is $31 + tax

If you have joined recently, Pre-Authorized payment is enabled by default.

You have to login to your My Account to disable Pre-Authorized payment yourself to stop PM from continue charging it.

Please login My Acocunt, Payment page, Manage Payment Method and toggle the button there

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

You can also use *611 to disable it , but you will need your 4 digits PIN

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