I just realized that my phone hasn't been able to receive incoming calls. Multiple people have told me they've tried calling but it doesn't go through. And I get absolutely 0 notifications on my phone that theres a call. I tested it with my friends phone by calling my phone. It cuts straight to voicemail and I have 0 notifications that there was a call attempted to be made on my phone. Please help.
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Did you just recently switch carriers? If so you need to ask the new carrier to reset their network. After they reset their network, the carrier will send a SMS pin. It will ask you to type "YES" to reply to the SMS message. After the carrier acknowledges your request, they will be able to reset the network for you. Then afterwards, restart your phone, and everything should be working! Hope that helps!
So i put my sim card in another phone (new iphone) and i got a bunch of missed texts and voicemails and tested with an incoming call to my number and it worked. Time for a new phone i guess. Thank you for the help!
It sounds like a provisional issue since you have been with PM for years.
If you have another phone that you can try switching the SIM to see if it works.
If it doesn’t, contact a CS_Agent and they will have a Technician look into it for you.
If it does, it could be the phone and have it checked out at an Apple Store.
For calls going straight to Voicemail, try these fixes:
ensure airplane mode is not enabled
ensure do not disturb is not enabled
ensure the number calling you is not on a blocked senders list
disable any call-forwarding features/settings
turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers
remove and reinsert your SIM card
reset network connections
@lola3 - if this was not a port over to public mobile other things to try:
@lola3 I assume you are not new activation lately with porting number in PM?
If you have been PM customers for sometimes and incoming calls just stopped working, try the following one at a time :
1. restart your phone
2. try to change your Preferred network to 3G only and see if it works
3. reseat your sim card. Power off the phone, take sim out for a min and put it back and power on
4. try your pm sim card in another phone
5. try testing in another area , just in case it is only a network issue at your particular area
@lola3 - did you recently port over to Public Mobile? If so, did you accept the SMS text on your other provider's SIM card within 90 minutes?
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection