No sim or sos

[Emkmathews]

So I just signed up for public mobile today. It has been 5 hours since I confirmed the number transfer with my previous provider. When I activated the e sim it was at the top of my screen and the other carrier was above it. Suddenly I was notified I was signed out of my iMessage I went to my settings and realized my phone said sos. It has bounced between sos or saying no sim. I have followed trouble shooting steps. Reset network settings multiple times. Although my phone has said sos or no sim I still have use of data and I’m receiving texts but I can’t reply to them it says not delivered I’m really stumped! Any ideas? I live off grid so I need to have a working phone. 

[softech]

@Emkmathews 

sound like it is a esim setup problem

Check if you have the Public Mobile esim properly setup first

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there