No sim error on new activation

[Lv70]

I’ve tried multiple phones and sims - no sim error and cannot receive code to finish account

[Lv70]

Steps completed yesterday 

[Lv70]

I’ve asked for escalation, ticket to be updated, and not working soon it will be request to close multiple accounts

[dust2dust]

Send another private message. Or reply to that ticket (you got a ticket#? I though it wasn't working, maybe they fixed it). Maybe a different agent will have a better clue. Or ask whoever answers to escalate.

[Lv70]

Service STILL not working!!!!

[Lv70]

Can someone update my ticket??

[Lv70]

I’ve tried another phone and another sim, isolated to this activation 

[softech]

@Lv70 we are just customers here 🙂

I am looking at your posts again, it said No SIM. 

did you try to reseat your sim card? Power off, pull it out and wipe it clear.  Then put it back in and power up again

if possible, put the sim in another phone as well to test

[Lv70]

Ticket 305226-648

[softech]

@Lv70 

it is a messaging.  So, you can just copy and past the pictures over

or put this direct link to your pictures when you reply support

https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/85458i593D8636D5E7A827/imag...

[Lv70]

The sim cannot connect to the network and in ticket I’m not seeing option to add pic and tech appears ready to close ticket, therefore I need someone else to take ownership of issue.

[softech]

@Lv70 

We saw people reporting this issue before, support should know.  Send support the picture by replying and hope they understand your issue  🙂

if you put the sim in a phone, can the sim connects to PM network?

[Lv70]

Ticket opened but tech not understanding issue 

[Lv70]

Physical sim, I’ve passed phone number and payment but cannot receive code

 

[softech]

@Lv70 

I believe you are activating physical sim card?

at which stage you are at? you passed the phone number choosing step?

you might want to open ticket with support and have them to assist:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there