No service

[Sarah6661]

My phone says no service. Tried everything. Can't login to my public mobile account. Can't remember password and don't have the email associated with it anymore. Trying to find out my account number trying to have a working phone. Trying to get in touch with someone from public mobile besides a robot that can help me. Beyond frustrated. Rant over. I'll be changing carriers most likely.

[BKNS27]

@Sarah6661 

Unfortunately, it is not PM fault that you can’t access to your email or your password.

Even if you switch to another carrier, you still need an email and password. 😉

You will need to contact a CS_Agent to help you access your account when credentials are confirmed…your security PIN, address etc.

Another option is to purchase a voucher and dial 611 and enter the voucher number. 
You can purchase them from:

 

[esjliv]

@Sarah6661  - when was the last time you had active services with Public Mobile on this account?

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

[dabr]

@Sarah6661   BTW, PM's self serve does have awful caching problems, so you're advised to clear cookies/cache/use incognito/private mode or another browser between sessions. 

[Handy1]

@Sarah6661  

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611  no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

to change email you need supports help 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[dabr · Accepted solution]

@Sarah6661   To have the email changed you need to submit a ticket via chatbot and ask customer support's assistance.  Here's  a link to chatbot:  https://www.publicmobile.ca/get-help

If you need to make a payment urgently, then purchase a voucher from SDM, London Drugs, 7/11 or Shell and add it by dialing 611 on your phone.  Online vendors muskbird.com or recharge.com also sell vouchers for a fee but muskbird fees are the lowest.

edit:  @Sarah6661   If you're having problems with the chatbot, then send a private message to CS_Agent instead here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Sarah6661   try to call 1.855.4PUBLIC, enter your phone number and see what it says for your account status

and when was the last time you had service?