Doubled charged

[Ada2]

My cc got doubled charged for February 

[hTideGnow]

HI @rosieclown   check your main post, provided you the way to open ticket with CS agent.   

[rosieclown]

same happened to me...for January from someplace in BC

[esjliv]

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@Ada2 wrote:

Overcharged in February ,posted feb. 6 2023
Amount :12.65 , charged to my MasterCard which is showing that this charge was made from a parking garage in Vancouver , B.C . Robison st. Vancouver,BC
V6B 3K9 , ph # 604 953 3333.
I have never been there .
Regular monthly charge came in on
Feb . 07,2023 which is my regular monthly charge ,

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@Ada2  - that 'parking garage' one is still showing up ? Gesh. Anyhow, it is just the way it appears on credit card transactions sometimes.

But again, are these AUTHORIZED or PENDING charges you see?

If that 'parking garage' one is PENDING please give it another few days to clear up in the system to see if it goes away. 

[softech]

@Ada2 the "parking garage " in fact is Public Mobile   For some cards, some how they have the merchant category set wrong for Public Mobile.   But it is a problem with the credit card, not PM

Are the 2 charges same amount?  if so, it should be fine since the 2 charges are just 1 day apart, one of them should ne a pending charge  and will be dropped of in one or two more days

[Handy1]

@Ada2  And both the charges are are from public mobile then you need agent help 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

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[Handy1]

@Ada2  We are just customers like you trying to help under your name in post with you phone number there arrow there by time stamp tap it and edit you number out this is public forum 

edit oops nvr mind that was the address of the charge on card … just saw number and thought it was your personal info my bad 

[LoveNature]

@Ada2 

send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Ada2]

Overcharged in February ,posted feb. 6 2023
Amount :12.65 , charged to my MasterCard which is showing that this charge was made from a parking garage in Vancouver , B.C . Robison st. Vancouver,BC
V6B 3K9 , ph # 604 953 3333.
I have never been there .
Regular monthly charge came in on
Feb . 07,2023 which is my regular monthly charge ,

[softech]

@Ada2 please confirm with credit card to see if one of the two charges is in fact just a pending charge, it could be

also, login to My Account using Incognito mode and check the Payment page and  check if PM shoeless one or two charges they took

[Handy1]

@Ada2  Check you credit card does one charge show pending and the other posted ? If so the pending charge should drop off 

[LoveNature]

Hi @Ada2 

go to your account in front of the mien page do you see that amount at Available Fund, then ok keep it for next cycle will be taken from there automatically..