01-31-2022 12:43 AM - last edited on 01-31-2022 12:47 AM by computergeek541
Hi,
This is the second time my phone has no service. Please help.
I am not getting calls or messages. I also can't send out anything.
Please get this fixed ASAP.
Kind regards
01-31-2022 06:16 AM
@Tiffanysaw94 wrote:Hi,
This is the second time my phone has no service. Please help.
I am not getting calls or messages. I also can't send out anything.
Please get this fixed ASAP.
Kind regards
@Tiffanysaw94 - sounds possibly network related, but some other good things posted to help kickstart your network.
Can you try your SIM into another unlocked, compatible device to see if you have services?
I know you said this happened before, but just to make sure check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
01-31-2022 02:54 AM - edited 01-31-2022 02:54 AM
01-31-2022 12:53 AM
Can you log into your account and check the account status and/or call 611 from your phone? If it's active then try some troubleshooting:
Test after each tip and report back if anything worked. What fixed your phone last time?
contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-31-2022 12:49 AM
@Tiffanysaw94 wrote:This is the second time my phone has no service. Please help.
I am not getting calls or messages. I also can't send out anything.
Is this a matter of you not having signal? Occasionally, with intermitent network issues, a simple reboot of the device can speed up the process to get service working again. Have you tried that?