No service

[Cake1]

Hi cant get any cellular service

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[Dunkman]

@Cake1 

You will need to contact customer service agent then, 

I will try to escalate to CSA_PM, who hopefully will get back to you within one hour

Otherwise send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Cake1]

I do not have a physical sim card. 

[Dunkman]

@Cake1 

If you have a physical SIM card, might be a good idea to try the SIM card in another working phone.  That will help determine whether hardware issue versus PM service problem. 

[Cake1]

I have the reset network and just did it again. It is the settings inside of the network that are not showing (turn check if its on lite). The latest reset did not chant anything.  I also just did the airplane setting and turn offand on also nothing. 

[BKNS27]

@Cake1 

Strange that your iPhone mini 13 doesn’t have a Reset Network setting.

Go to Settings-Transfer or Reset iPhone-Reset-Reset Network Settings.

[Cake1]

Subscription renews in 9days 

iphone 13 mini

on the upper right of the screen i don’t even have SOS. Just four dots. When it first lots contact i had a notification that it could not connect to the network 

without any connection- the options for network settings are not showing so cant check if lite is on

[NDesai]

@Cake1 Is your account status currently active? When was the last renewal? What phone do you have? If it's an older model, ensure LTE is set in network settings. 

[Cake1]

Oh also - my account is fine and have only used a small fraction of my data 

[Cake1]

I have been a customer with no issues for a year.  Traveling now within canada and have no signal for the last day. I have tried turning off and on several times as well as going into airplane mode several timestimes but no success.  Am attached to wifi temporarily to try to seek help. 

[NDesai]

@Cake1 Please provide more information. How is your account status? Did you just activate? Have you tried rebooting your phone?