@OshKosh wrote:
Hello everyone, I paid my phone bill but I cannot make calls. It is no longer telling me that I don't have an active plan now. The calls go through but when the person answers it drops the call and says to check the number and try again.
Hello @OshKosh
Try rebooting the phone. If that doesn't work, try resetting your network settings as it will force to rejoin the PM network. If you're still having issues, contact a CS Agent.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
