No service

[Pat111]

I submitted new credit card information and the charge is showing up on my VISA but my phone says No Service. I have powered down a few times but there is still no service. 
Thank you

[Pat111]

I just found that she had a SIM card from the US in her phone and the Public Mobile SIM card was not replaced when she returned to Canada. 

Thank you for your help!

[Pat111]

Hello

I’m not tech savvy and am not sure how to reset the network settings. 

[Pat111]

Hi

I am typing for my mother 😁

The history says she purchased a plan on July 4 and has 50GB remaining. 
It also says Available Funds: $0.00

What can we do next?

[Chalupa_Batman]

Hello @Pat111 

Do you by chance have another phone? If so, try placing the SIM card into that one. Just a hunch. And if it works, then drop it back in your phone. The other option you can do is reset your network settings and then reboot. That can often clear out the cobwebs. 

[hTideGnow · Accepted solution]

hi @Pat111 

try to reboot the phone once more

if it does not work,  log into my account using Incognito/private/secret once again .  Check the payment history to see if it shows the money was taken, and check if money just stays as Available Funds and not being used for renewal 

if all shows payment was taken and no service, then please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437