No sim card

[Nadine111]

Hello,

            I never received my sim card in the mail. How can I get help? The chatbot is not help. Thank you

[EB0]

@Nadine111 

send a message to the CS Agent through the following link, it should work  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Nadine111]

It's been 4 weeks and I still haven't received it. When I go to the  chat board it keeps sending me in circles. I can not fill out the form . It keeps logging me out everytime. 

[Chalupa_Batman]

Hello @Nadine111 

SIM cards can take up to 3 weeks to get it in the mail. If you haven't received it by then, please do use the chatbot and enter the words... Customer Service.

[EB0]

@Nadine111 

It may take 3-4 weeks to receive your SIM, you may check with support is it longer than 2 weeks

send a message to the CS Agent through the following link to check the status of your SIM

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437