@Drum74
Yes that can be very annoying. You happen to have a glitch on a day when there's been a major glitch happen with renewals. I would imagine you keep getting a different agent answering your private messages who then ask for you to reverify.
If you've sent a private message to them verifying via the traditional method versus a link then you can ask the new CSA to refer to your original message for verification purposes. You may also be getting new agents who tend to be very careful about verification and sticking to policy.
Refer to the post in the second option of contacting customer support (below). If you click on that and then read the spoiler within you will see the info needed to verify through a private message and you can still send that info to the next CSA that asks you to verify and then it's sitting there for all following CSA's to look at and verify your account without you having to do it over and over and over again.
Now the issue with your data has it simply stopped working? And just to ask the obvious questions you've already logged into your account? Refreshed the page? Used private/secret/incognito mode to determine that you still have data on your account?
Did you just renew? Did you change plans? Any chance you have your data limiter on your phone is set to stop your data before all your plan data is used up?
Have you tried rebooting your phone? Toggling airplane mode on/off? Removed your sim card? And if possible put it in another phone and see if your data works?
Reset your network settings? Watch out though you will have to reenter all your Wi-Fi passwords etc if you try this one.
Your other two options to reprovision your SIM card on your end or a little more onerous. You may or may not be able to make a manual Top-Up payment of at least $1 on your account. But the new self-serve accounts limit payments to your plan amounts depending on your balance so you may or may not be able to do this.
The other most effective way of reprovisioning your sim card would be to suspend your account via lost/stolen. You would suspend. Log out/in. Resume your service via lost/stolen. Log out and reboot. However if you are on the rewards program your rewards will not automatically apply upon renewal. This is a known glitch. After you renew or reactivate you would then have to contact customer support to get the rewards applied manually. Sometimes they say no you will have to fight them for it but you do deserve them. But most customer service agents will apply them without question.
Hopefully if time passing did not restore your data service maybe something above will? Keep us up to date with your customer support interactions and whether your data services get restored and perhaps we can offer more help or advice to get this accomplished.
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
