@srlawren wrote:
What does your account status show in your self-serve account show? Does it show Active or Suspended or something else? If the lost-then-found trick didn't work, you could optionally try doing a manual top up for a small amount (e.g $1) to see if that makes any difference.
Do you have access to another phone you can try the SIM in? Since your phone came from Telus, it's definitely compatible, and it doens't need to be unlocked to use with Public Mobile, so those aren't the cause. What brand and model is it? None of your services are working at all? Can you describe the symptoms in more detail--does a network name show in the status bar (on iPhone) or notification shade (on Android)? Does the signal meter show any bars? Does it have an X in it? Any error messages showing?
1. The account shows as
Account Status: Active
2. Will try the top up 1$ trick, but I am pretty sure someone else who shares the same issue have tried that and didn't work.
3. Tried the SIM under a different phone. Didn't work.
4. The phone is an Oneplus 6. Unlocked globally, and I have another exact same phone activated a PM SIM card 10 days ago and worked without an issue.
5. Networks doesn't show entirely. Only saids Emergency calls only. No bars, just an empty icon.
Plus, I think there are at least 3 users that I am aware of are havingt he exact same issue as I do which would could suggest the issue could be from PM.
Also, I messaged the MOD team again. No reply.
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