No service after porting from Telus. Multiple Users impacted!

[hzmy]

Hi all,

I signed up with a PM plan yesterday, and now I am encountering no service issue after porting from Telus.

The phone has been restarted several times, and the account under PM is active.

Does anyone know if there are any service issue for new activations?

[J_2018]

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@hzmy wrote:

Hi,

I tried to use the suspend/resume service.

Didn't work.

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Assuming your account was still active with Telus when you ported to PM?

[popping]

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@hzmy wrote:

Hi,

I tried to use the suspend/resume service.

Didn't work.

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People reported that lost/stolen phone trick does not work on stuck port.

Your phone does not even showing your Telus number.  You need moderator to work on your port.  Send a private message to moderator.  But wait time is 2 - 3 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hzmy]

Hi,

I tried to use the suspend/resume service.

Didn't work.

[will13am]

@hzmy, try doing the lost phone/found phone option in the self serve, rebooting the phone on each step.

[stonechucker]

I would suggest attempting the lost for 5 minutes trick, and réactivation in your my account area.  Doing this, can jump start a plan into working again.

[hzmy]

Yes, the port was done during activation. 

So I did my port yesterday 8:40pm, but the Telus service was on.

And...

Telus sent me an email about "sorry to see you go" this morning 5:00am, and service was disconnected from them then, which took over 9 hours for a port.

Now,

No, my phone doesn't show my Telus number.

[popping]

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@hzmy wrote:

Hi all,

I signed up with a PM plan yesterday, and now I am encountering no service issue after porting from Telus.

The phone has been restarted several times, and the account under PM is active.

Does anyone know if there are any service issue for new activations?

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Did you port your telus number to PM during activation?

Is your phone showing your Telus number?