No response from Support

[jeffythampi]

I am a new customer. I have issues to download new esim, tried through the app and also via qr code but no luck. I raised a ticket on monday and there is no response yet. 
Is there a way call the support team. Or cancel it and get the refund..?

[PSBP]

I think there is a delay in response from them as the flash sale with huge discounts was happening recently. I suggest to send a follow up message to them.

[iNinjutsu]

Yup. I'm in the same boat, I opened a ticket on Sunday, someone replied on Tuesday and it has been silence since.

[dannywg]

I’m a new customer from last week. Took 5 days for support to acknowledge my ticket and send me a reply “My name is Nathaly and I will continue helping you today” now that was Tuesday so I’m thinking I will get a reply on Saturday!

[Nsvvidal]

The only way I was able to get a refund was to contact my CC and dispute the charges. Good luck 

[Yummy]

PM support is ALL on-line. Open a ticket through chatbot and Wait for an agent.

Based on posts in this public forum a lot of (new) customers have some kind of issues. PM does not have unlimited number of on-line agents so first come first served and response might depend on a kind of issue customers have.

Most issues could be resolved here and it looks like eSIM is the biggest nightmare ever invented.

[hTideGnow]

hi @jeffythampi 

many has their problems sorted out today.  Message them again and they will get to you today