No service after updating subscription

[gld]

Yesterday a support member helped me update my subscription to the promotional 50% off one. Shortly after the confirmation email my phone no longer had service. I tried restarting and still no luck. I submitted two tickets already and have not received any responses. This is very urgent as it is affecting my day to day, especially when I do have business calls today. Need this resolved asap 

[Dunkman]

@gld 

Do you see the correct plan in your account?  

Maybe try a network reset of your phone. 

I will try to escalate to CSA_PM, but you may need to wait for your ticket. 

[Malechai]

I'm going to assume you went with an eSIM. Is it possible its currently disabled in your phone settings?

[slusagm]

 we are just customers here.  You need PM to check and help

But if you have physical sim, test on another phone