No option to select a new plan.

[Haymakerboy]

I recently tried to change my plan after my renewal date. I topped up the 120.00 as requested leaving me a 25.00 balance and stuck on my old 95.00 plan.

I want 90 days, Unlimited Provincal Talk, Unlimited Text, and 6Gigs of Data. It should come to 120.00 after discounts. It wouldn't let me choose this new plan without making a payment... When I made the 120.00 payment it automatically applied it to my old plan. It should be easier to pick a new plan and make a new payment in one shot. Please fix my plan! 🙂

[pochacco33]

Please check private message re: $40 for 4GB as it's the last day to have it transferred. Thanks!

[Haymakerboy]

Amazing thank you!

[Saray_O]

Hey @Haymakerboy, 

I'm sorry your plan didn't change as scheduled 😕 I was able to find your account using your email address and I changed your plan for you 😛 Just reboot your phone and you should be good to go! 

Let us know if you need anything else!

[stonechucker]

I had this problem when I went from 30-day to 90-day.  I also required a moderator to resolve the issue.

[Haymakerboy]

Last time they just fixed it. I dunno why they wouldn't want me to upgrade to the more expensive plan. Lol!

[WearySky]

I believe if you wait till after your renewal date passes, any top-up will automatically renew your old plan.  If you want to change plan yourself, you need to do it before your renewal date.  But a mod should be able to help you now.

[CalvinW]

You just need to tag one of them. 

All of them should get a notification. 

[Haymakerboy]

You're awesome!

[Haymakerboy]

Thanks! Did I tag them properly?

[CaNuCk07 · Accepted solution]

@Shazia_K

[CalvinW]

You should try contacting the moderator.

Here's a link on how to do so:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...