No network available

[SallyC]

Hello wonderful community.
Can you please help?

I switched my SIM card from my old iphone to a new iphone & cannot text or call.

My phone settings show ’no network available’

but the carrier shows PublicMobile.

how do I fix this?

thank you

[hTideGnow]

HI @SallyC 

If  you put your PM SIM in the old phone , it works without problem?

You tried to put sim from another carrier to see if it works

Also, try to update the Carrier profile via Wifi or via iTune

[SallyC]

Thanks for the helpful suggestions, it is not blacklisted so will persue the avenue of if it is locked by PM. Thanks again

[softech]

@SallyC   better to leave your discussion on your other thread you started earlier

check if the phone is blacklisted

https://www.devicecheck.ca/check-status-device-canada/

[BKNS27 · Accepted solution]

@SallyC 

Check to see if your new phone is carrier locked. Go to Settings>General>About>Carrier Lock - if it is unlocked it will say No SIM restrictions.

If it is locked, you will need to check check contact the carrier listed.

[RossN]

@SallyC is it a used phone? if it is try  your IMEI number at 

devicecheck.ca. to see if it's blacklisted 

[hairbag1]

Is new phone have a dual sim slot ? Try sim in different sim slot.