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No network available

SallyC
Good Citizen / Bon Citoyen

Hello wonderful community.
Can you please help?

I switched my SIM card from my old iphone to a new iphone & cannot text or call.

My phone settings show ’no network available’

but the carrier shows PublicMobile.

how do I fix this?

thank you

 

6 REPLIES 6

HI @SallyC 

 

If  you put your PM SIM in the old phone , it works without problem?

You tried to put sim from another carrier to see if it works

 

Also, try to update the Carrier profile via Wifi or via iTune

 

 

 

SallyC
Good Citizen / Bon Citoyen

Thanks for the helpful suggestions, it is not blacklisted so will persue the avenue of if it is locked by PM. Thanks again

softech
Oracle
Oracle

@SallyC   better to leave your discussion on your other thread you started earlier

 

check if the phone is blacklisted

https://www.devicecheck.ca/check-status-device-canada/

 

BKNS27
Mayor / Maire

@SallyC 

Check to see if your new phone is carrier locked. Go to Settings>General>About>Carrier Lock - if it is unlocked it will say No SIM restrictions.

If it is locked, you will need to check check contact the carrier listed.

RossN
Mayor / Maire

@SallyC is it a used phone? if it is try  your IMEI number at 

devicecheck.ca. to see if it's blacklisted 

 
 
 
 

hairbag1
Mayor / Maire

Is new phone have a dual sim slot ? Try sim in different sim slot.

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