09-27-2021 02:53 PM - edited 01-06-2022 03:27 AM
Hi,
I've got $26 in available funds on a $15/month plan. My next payment is due only next month. I have an active add-on for Canada-Wide calls. I can't make outgoing calls. Any idea why?
Thanks!
09-28-2021 08:11 AM - edited 09-28-2021 08:12 AM
09-27-2021 05:34 PM
@darlicious : Nice edit after the abyssment. 🙂
09-27-2021 04:27 PM
09-27-2021 04:16 PM
@mtop wrote:@softech @Anonymous @darlicious @Anonymous Thanks guys for your help. Very much appreciated. Poor reception is not likely to be the problem because I make most of my calls from downtown Toronto. As suggested, I will try another device. Thanks once again!
If you don't have another phone, have you at least tried re-seating the SIM card (remove, wait a few minutes, reinstall carefully) ?
Also try to reset network settings.
09-27-2021 04:04 PM - edited 09-27-2021 04:32 PM
Try adding a $1 manual top up. If that works then this is adding up to a sim provisioning issue. You might as well open a support ticket and ask the CSA's to reprovision your sim card and reset your account.
09-27-2021 03:57 PM
@softech @Anonymous @darlicious @Anonymous Thanks guys for your help. Very much appreciated. Poor reception is not likely to be the problem because I make most of my calls from downtown Toronto. As suggested, I will try another device. Thanks once again!
09-27-2021 03:52 PM
@darlicious I'm in Toronto.
09-27-2021 03:49 PM - edited 09-27-2021 03:50 PM
@mtop If it happened last month, too, I wonder if reception in your area might be the issue?
You might want to get a VoIP app like Fongo or TextNow as a backup, just in case it happens a lot. They are VoIP app, as long as you have data or Wifi, you can use it to make outgoing calls. Also possible for you to forward incoming calls when unavailable to those voip app. This is a good app as a backup. If you still need to make the urgent call now and if you have Wifi/Data, maybe setup one now and make the call first
For your issue, since buying another add-on last month make it works again, I think there is a chance if you move the SIM to another phone would correct the issue, too. Try it
09-27-2021 03:48 PM
@Anonymous Sure, appreciate your help.
09-27-2021 03:46 PM
@softech Well, it seems the 100 mins included in the plan are not used up.
Why 996 mins? Same thing happened to me last month. My outgoing calls got blocked. Public mobile told me I used up all my minutes. So what I did was that I purchased the 500 add-on, and it did the trick. I guess that once I purchased the extra minutes, the minutes included in my plan got active again after some time (four minutes later to be precise).
So when my outgoing calls got blocked again this month, and I needed to make an urgent call, I added another 500 add-on. This time, however, it didn't work.
Sorry for so much text. Tried to make it as brief and clear as possible.
09-27-2021 03:45 PM
@mtop : Yes, that tells us that you most likely have active service.
You're being a great sport going along with all of us pitching in by the way. We're a helpful bunch when the customer is actively engaged. Keep trying the different ideas. Something might trigger it to work if only even just some time.
09-27-2021 03:42 PM
The reason I ask is calls on public mobile only use the 3G network. Data and texts can use both the 3G and the 4G LTE network. The issue could be the network vs your device. Where are you located?
09-27-2021 03:40 PM
@softech : They likely had the 500 minutes, used 4, bought another 500 minutes, it takes the remainder of the first one and adds the new one.
09-27-2021 03:38 PM
do you can test your SIM card in another device,
i think they issue with network,
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,
Good Luck..
09-27-2021 03:29 PM
@darlicious haven't tried text. Will do that on another device. When I get a hold of one...
09-27-2021 03:28 PM
09-27-2021 03:27 PM
@Anonymous Is that what you mean?
09-27-2021 03:27 PM
Do you have data and text working? If so it could be the 3G network at play as well.
09-27-2021 03:24 PM
@mtop : Good. Now how about the account status...Active? What is the pay before date up top?
09-27-2021 03:24 PM
@softech @darlicious yeah, same thing with other numbers. Will remove the sim card and try with another phone. It must be the device. I don't see any other possibilities.
09-27-2021 03:19 PM
@Anonymous sure, there you go:
09-27-2021 03:19 PM - edited 09-27-2021 03:19 PM
@mtop wrote:@softech yes, I added 1 in front of the number. I now have 996 Canada-Wide mins available. Guess will do sh**loads of talking once I get this thing fixed.
close to 17 hours of talking... but good that PM will cut your calls at 120 min. mark and let you go out and stretch a bit before coming back to talk 🙂
are incoming calls working?
did you try calling different numbers?
maybe try what @darlicious suggested, take the sim out for 10 mins and test on a second phone if you have one around.
09-27-2021 03:16 PM
@softech yes, I added 1 in front of the number. I now have 996 Canada-Wide mins available. Guess will do sh**loads of talking once I get this thing fixed.
09-27-2021 03:13 PM
Remove your sim card for 10 minutes. If possible put it in another phone and that phones sim card in yours...reboot both phones. Check for service. Test call. Switch back and reboot.
09-27-2021 03:12 PM
@mtop : How about trading a 1000 words for a screenshot of your overview page. Blank out personal info of course.
09-27-2021 03:10 PM - edited 09-27-2021 03:11 PM
@mtop you tried putting a 1 in front of the 10 digits number?
how many minutes showing on your Canada-wide calling add-on?
09-27-2021 03:09 PM
@softech @Anonymous rebooted my phone, still the same thing (you have used all your minutes). Any other guesses?
09-27-2021 03:07 PM
can you try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone
This is quick and simple,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone,
09-27-2021 03:03 PM
Try rebooting your phone. Can you call 611?
09-27-2021 03:02 PM - edited 09-27-2021 03:02 PM
@mtop Try to manually key in the number. Make sure to add a 1 in front of the 10 digits number , like 16041234567 and see if the call goes through.
If not, reboot your phone once more