No longer receiving picture messages

[Vehicle990]

This has never been an issue , but I am no longer receiving pictures messages?  I am only able to send but not receive 

Note: I have not changed anything recently and still sending to same contacts.

No issues ever, only in the last few days... Any suggestions??

[Chalupa_Batman]

Hey @Vehicle990 

I use an iPhone as well and I can't send pictures with text messages when the data is turned off. iMessages are funny that way. So make sure your data is on. If you have concern about using data and you wish to keep data turned off to save it, then you may wish to either change it in the settings to send as SMS instead of iMessage which means you can leave data turned off however iMessages may not work properly. Or switch to an Android phone. BUT if your data IS turned on and using iMessages, then go into your network settings, turn off automatic and pick Public Mobile and then reboot the phone. That helped a coworker. Now his wife is asking me never to help him again. LOL

[Handy1]

@Vehicle990  Apple funny that way needs data  , ensure you have data turned on in phone settings and you should be good and of course have data left in your plan cycle 

[slusagm]

oh yes, to use MMS, you need to turn on data.  It won't consume your data but it is critical to turn on data

[Vehicle990]

Yes . iOS 18.0.1. 
CS has indicated the problem is “the picture messages will not work without mobile data”?. However, unlimited text with picture messages is included in all plans (and technically should not use data??)

[Handy1]

@Vehicle990  And your IOS is up to date 18.0.1

[slusagm]

update iOS and Carrier Profile 

and check with PM if still no success 

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Vehicle990]

I reset the network settings on iOS 18. No success. 
I guess I’ll send a message to CS..thanks

[slusagm]

what phone is that ? iOS or Android? if android, what is the model?

[Handy1]

@Vehicle990  Then try what @slusagm  suggested if still no luck contact support to investigate 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Vehicle990]

Already done. Was working well and receiving MMS  during the week. The last 48hrs, I can’t receive anything?

[slusagm]

what phone you have? tr Reset All networks and it should resolve the problem 

if you have an Android, clear message cache 

[Handy1]

@Vehicle990  Ensure you have MMS enabled in phone setting