No longer receiving SMS messages

[bbaron]

Was working fine yesterday, but a I've had multiple people send me test messages today and I'm not receiving any of them.  Outgoing messages still work.

Help please.

[bbaron]

It's a Pixel and the default messaging App.  No other SMS App installed.

[Mana]

What phone and SMS app are you using?

do you have mutilple SMS apps installed?

[bbaron]

@Mana  tried that also, no luck.

[Mana]

@bbaron try clearing your phones cache and then restart the phone. 

[bbaron]

Actually, looks like this only partially solved the SMS issue.  I'm now receiving SMS from some people (like my other phone), but not from others 😕

[Mana]

@bbaron glad that everything worked out for you. 

Enjoy your service!

[bbaron]

Thanks for the help everyone.

After realizing I wasn't receiving calls either (there go straight to voicemail), I restarted my phone.  That fixed the problem with voice calls, but I still wasn't receiving SMS.

I then manually disconnected from the Public Mobile network, and then reconnected.  After a couple minutes I received all the messages I had been sending from my other phone.

Glad it seems to be working again, but that's pretty sketchy all around.

[Mana]

@bbaron Please try:

- turning off the phone

- remove sim card

- reinsert sim card

- power back up

Also, if you have more than one SMS apps installed, try deleting that ones that you don't really use and just have one installed and enabled as a default SMS app. 

[NDesai]

@bbaron What phone and text messaging app are you using? If you have an android phone, try clearing cache from settings or try a different texting app. 

[Luddite · Accepted solution]

When you have trouble sending or receiving SMS, it's possible to "force" the change of your SMS settings to solve the issue.  

• Go to Settings

• Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo

• When you exit the menu the phone should lose the network.

• Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.

[matbasm]

@bbaron, assuming you also have talk service with PM, are you able to receive phone calls?

If so, then you might want to send a private message to the moderators team, so that they can check your account.  Click here to send them a private message.
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