No internet connection or phone service

[Triberus1]

My phone decided to randomly lose all data service and I cant make calls or receive calls  been with public mobile for years so I've had regular service without issue before. Airplane mode is not on, I've tried restarting multiple times and turning on/off mobile data

[Triberus1]

It was a service outage in my area. Thanks

[Handy1 · Accepted solution]

@Triberus1  Can you log into your account and confirm if the account is active and not suspended? 

if active also check 

Outage map in your area:

https://istheservicedowncanada.com/

if active and no outage and not suspended 

get support to confirm the issue 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@Triberus1 

log in to your account to see current plan status...let us know.