12-22-2019 10:59 PM - edited 01-05-2022 08:39 AM
Hello, I just switched my mom's phone over from roger's to public mobile. Evereything went good, except the phone is not receiving incoming calls. I noticed on other threads that maybe information wasn't transfered over properly? I could use some assistance as soon as possible please and thank you.
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12-22-2019 11:02 PM
It's been about 6 hours now since i switched everything over.
12-22-2019 11:00 PM
how long has it been?
couple of hours is ok
you can try giving call to telus port support
use the old sim until it's complete
12-22-2019 11:00 PM
@rommelm94 wrote:Hello, I just switched my mom's phone over from roger's to public mobile. Evereything went good, except the phone is not receiving incoming calls. I noticed on other threads that maybe information wasn't transfered over properly? I could use some assistance as soon as possible please and thank you.
For starters..cycle phone off / on a couple times.
12-22-2019 11:00 PM
@rommelm94 wrote:Hello, I just switched my mom's phone over from roger's to public mobile. Evereything went good, except the phone is not receiving incoming calls. I noticed on other threads that maybe information wasn't transfered over properly? I could use some assistance as soon as possible please and thank you.
A port can take up to 4 hours to complete although not likely. If it has been longer you will need assistance.
You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket. Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.
Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *