No incoming calls with new lines
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02-05-2024 06:26 PM
Ported 2 lines yesterday, but have no incoming calls or texts.
I can make calls and data seems to work.
Please help, thank you
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02-05-2024 08:20 PM - edited 02-05-2024 08:22 PM
@Harnek wrote:What is the number?
I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
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02-05-2024 08:20 PM
What is the number?
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02-05-2024 08:08 PM
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02-05-2024 07:14 PM
Hi, yes for both lines. We also had confirmation calls too.
Do I have to make a ticket for the other line too?
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02-05-2024 06:32 PM
@Harnek sounds like the port didn’t complete . Did you leave old providers sim in phone to reply YES to the confirmation text to port ? No worries I’ll send you the porting team number private message and they can re trigger the port request for you
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