No incoming calls with new lines

[Harnek]

Ported 2 lines yesterday, but have no incoming calls or texts. 

I can make calls and data seems to work.

Please help, thank you 

[softech]

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@Harnek wrote:

What is the number?

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@Harnek 

I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Harnek]

What is the number?

[softech]

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@Harnek wrote:

Hi, yes for both lines. We also had confirmation calls too. 

Do I have to make a ticket for the other line too?

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@Harnek 

call the porting support team and they can help with both lines.  

[Harnek]

Hi, yes for both lines. We also had confirmation calls too. 

Do I have to make a ticket for the other line too?

[Handy1]

@Harnek  sounds like the port didn’t complete . Did you leave old providers sim in phone to reply YES to the confirmation text to port ? No worries I’ll send you the porting team number private message and they can re trigger the port request for you