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No data

Amiller22
Great Neighbour / Super Voisin

Had no data yesterday & the problem is continuing today. Tried a bunch of things to reset and get it to work. Nothing’s doing it

2 REPLIES 2

Dunkman
Oracle
Oracle

@Amiller22 

Sorry to hear about your troubles. More details would be helpful.

In your self service account, do you see your data counter?  How much data is shown left?  Is your account status active or suspended?  Does talk and text work?

softech
Oracle
Oracle

@Amiller22   any chance you already used up all the data for the current cycle?

 

Please login to My Account using Incognito mode (this is the only way to assure you get the accurate information).  Check if it shows you still have any data left with your current cycle

 

If there is still data, you can then check if you have setup a data limit on your device.  Android phones have such settings.  

 

You can also try to test your sim card in another phone if you have one around

 

Let us know if that works

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