Password not working even after reset

[MOOmum4040]

I kept getting error even tho I was using correct password.  Then I reset the password, the screen said the reset was successful and then when I tried to log in with new password, I got an error message saying too many log in attempts. 

How to I get into my account?

Thank you 

[softech]

@MOOmum4040   Try to reset it once again.  But after the reset shows successfully, try to use another different browser (Edge/Chrome/Firefox) or Incognito mode to login

If still fails, please open ticket with PM Support :

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[JK8 · Accepted solution]

@MOOmum4040 

Wait a while and try again to log in once the lock has timed out. When logging in clear your browser cache and cookies and then go incognito. Use chrome.