@Steve1621 wrote:
Lost all
Since this is a community of all customers, instead of just directing you to customer service, let's see if we can problem solve.
Have you tried dialing 611 from your phone or log into your account online to see if your account is active? Sometimes, even if we have a credit card on file, sometimes there's a glitch and it misses the payment using said credit card.
If it is paid up and you're all solid there, try going into airplane mode for 1 minutes, then turn it off and reboot your phone. If that doesn't work, try a Network Reset. This will help your phone reconnect to the Public Mobile as well. If that doesn't work, try your SIM card (if that's an option) in a different phone and see if it works. Sometimes taking the SIM card out of the phone, rebooting it then re inserting the SIM card can help as well.
If none of these work, then you can reach a CS Agent to see what's gone off the rail sort of speak.
