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No data after changing plan from 3G to LTE

Lele12345
Great Neighbour / Super Voisin

On iPhone11 Pro Max. No data and no text but voice works. Changed APN from isp.mb.com to sp.mb.com with no difference. Network reset did not work either. Tried different phone and same so looks like account issue? Thanks for your help in advance! 

5 REPLIES 5

Justinloewen
Good Citizen / Bon Citoyen

It's not being fixed at all. 

30 hrs since trying to contact support agents and 14 hours since agent said they are trying to fix it.

 

How many days should I wait with no service before switching providers?

JL9
Mayor / Maire

Yes there seems to be an influx of this over the weekend, a little concerning. Hopefully this is something fixed fairly quickly!!


@amjadjadal wrote:

You may need to change your SIM card


Public Mobile doesn't have SIM cards that enable faster speeds, but even if they did, changing plans wouldn't break the SIM card.

amjadjadal
Good Citizen / Bon Citoyen

You may need to change your SIM card

JK8
Mayor / Maire

@Lele12345 

 

Ongoing issues lately. Contact an agent to resolve.

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.
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