Showing results for 
Search instead for 
Did you mean: 

SIM card registration failed

Great Neighbour / Super Voisin

My  SIM card Registration and verification failed.


Mayor / Maire

@adekunleonifade what stage of activation did this occur?


  • At the beginning with the first step of entering your sim card # for the very first time?
  • At the end when you click  "Activate'" and instead of getting the 1234 activation countdown it flips you back to the last page you were on before you activated?
  • At the beginning with the first step but after you have already tried to activate? If it is at this point then wait one full hour and start your activation over again.
  • After a successful activation when you put the pm sim card in your phone ? If you put the Public Mobile SIM card in your phone and there are no services at all in or out or mobile data then it's likely your sim card did not provision correctly upon activation. Check your credit card for your plan amount to have been charged and see if you can log into your self-serve account first. If you cannot log into your self-serve account then it did not set up correctly either. You will need to contact customer support to finish setting up your account and to provision your sim card properly to your account.



To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

@adekunleonifade wrote:

My  SIM card Registration and verification failed.

Are speaking of the activation website or of an error message on your phone's screen after inserting your SIM card?

Mayor / Maire

HI @adekunleonifade   is that a brand new sim card that was never used activated before?


Maybe try clearing the cache and reboot the browser.  Or try with Incognito mode


Mayor / Maire



Try again. Clear your browser cache and cookies and then open a new browser window in incognito. Use chrome.

Need Help? Let's chat.