08-25-2023 09:41 PM
I sent a message to CSA regarding my wrong Add-On to be canceled and refunded to my credit but I haven’t received anything from them yet.
Solved! Go to Solution.
08-26-2023 12:38 PM - edited 08-26-2023 12:42 PM
@Anas4 Happy to help . And hope they are able to get you fixed up quickly 🙂
08-26-2023 11:52 AM
Thank you. You are right. I got an answer from them yesterday but I couldn’t see till you mentioned the link.
08-26-2023 08:37 AM
Send then a screenshot of your Available Funds and say you haven't received anything yet, that's what I did when I didn't receive mine after they said they'd refund me and not long after I seen it added.
08-25-2023 09:55 PM - edited 08-25-2023 09:55 PM
It's unlikely that you will get a refund rather they will credit your self serve account. Here's the update regarding customer support wait times....
If you don't have a response in the morning reply to the last message you sent them in your private messages. If you still don't recieve a response within an hour or two after that send an entirely new message to them.
08-25-2023 09:53 PM
@Anas4 Check here for their reply
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
08-25-2023 09:52 PM
I did send them at 12:30 pm.
08-25-2023 09:48 PM
Hey @Anas4
I've been in communication with a CS Agent 3 times over the last few hours. I use the term "Communication" loosely.
08-25-2023 09:42 PM - edited 08-25-2023 09:43 PM
HI @Anas4
when did you send them the message?
they were slow in response yesterday and today is ok
maybe message them again tomorrow morning instead of tonight as it is a bit late now
add: and as long as you don't use the LD addon, should be ok to wait another day