No access to email

[Bubz]

I need some help please. Don’t remember my email that I signed up with and does not exist anymore.

[hTideGnow]

HI @Bubz   You can open ticket with CS Agent and have them to lookup the email address you used and reset the password for you as well

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

[softech · Accepted solution]

@Bubz 

You can try this:

At My Account's Forgot Password,  https://myaccount.publicmobile.ca/en/forgot-password

 put any email address you could have used and see which one work and get you to step 2

If none of them work, open ticket with PM Support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there