Community

Joannehallett88 · ‎07-25-2022

How can I talk to someone about forgotten email and password thanks.

softech · ‎07-25-2022

@Yummy wrote:
@softech wrote:
@Yummy Nothing wrong with Chatbot today. Just opened one today.
You mean Ticketing is working?

Yes it was..

Yummy · ‎07-25-2022

@softech wrote:
@Yummy Nothing wrong with Chatbot today. Just opened one today.

You mean Ticketing is working?

softech · ‎07-25-2022

@Yummy wrote:
Contact agent since creating a ticket is not working well.

@Yummy Nothing wrong with Chatbot today. Just opened one today.

softech · ‎07-25-2022

you can try to put any email address you could have used and see which one work and get you to step 2

If none of them work, open ticket with PM Support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Yummy · ‎07-25-2022

Contact agent since creating a ticket is not working well.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Forgotten email