No Service

[RetiredHotGirl]

Auto renew is set up. The money has been withdrawn from my bank account yet, not able to text or make calls due to account suspended. I’m having great difficulty contacting anyone or obtaining any sort of answer. I really don’t want to double pay. Please help. Warm Regards. 

[RossN]

@RetiredHotGirl hi if your account still says suspended do you see the money sitting in your avaliable funds? look for a reactivate button press it and reboot your phone 

[hTideGnow]

---

@RetiredHotGirl wrote:

Thank you for the quick response, I appreciate your time. What about the payment that has been withdrawn from my bank account already? 

---

@RetiredHotGirl   that's why first check My Account's Payment history to see if it shows PM actually took the money.  It could be just a pending charge on the cc and the transaction was not completed

And check if you see any amount in Available Fund on My Account, it could also be that PM took the money but didn't renew the plan and the money just stuck at Available Fund

Check and let us know what you see

[RetiredHotGirl]

Thank you for the quick response, I appreciate your time. What about the payment that has been withdrawn from my bank account already? 

[Outdoorsman]

@RetiredHotGirl hi try taking out and reseat your sim card reboot your phone if that doesn't help 

you need the help of a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-u

[hTideGnow · Accepted solution]

---

@RetiredHotGirl wrote:

Auto renew is set up. The money has been withdrawn from my bank account yet, not able to text or make calls due to account suspended. I’m having great difficulty contacting anyone or obtaining any sort of answer. I really don’t want to double pay. Please help. Warm Regards. 

---

HI @RetiredHotGirl 

Check My Account Payment history and see if PM took the money.  I assume they did not

You might have setup Autopay but it can fail.  I think it might have failed in this case

Login to My Account, and click Reactivate my plan to pay manually to resume the service.

Just in case you need to open ticket with PM CS agent, this is how to do it.

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437