After Upgrade to 4G speed

[rcntan]

After upgrade to 4G speed 4GB data, no incoming calls, text messages and voice mail for 3 days 

Please help me how to solve this issues.  

[TheHarries3]

Same issue it would seem. Recently upgraded to 4g and account shows active with zero used of 20g data…no calls/texts in and cannot access any data! Ticket submitted

[Outdoorsman · Accepted solution]

@rcntan 

hi there have been issues with plan changes latetly, remove sim and reseat it reboot phone if it doesn't help contact a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[computergeek541]

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@rcntan wrote:

After upgrade to 4G speed 4GB data, no incoming calls, text messages and voice mail for 3 days 

Please help me how to solve this issues.  

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Plan changes should not make your service stop working. However, something unexpected has been happening to some customers performing plan changes. Please open a ticket in the chatbot to ask for a customer support agent:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html