09-18-2022 01:34 PM
After upgrade to 4G speed 4GB data, no incoming calls, text messages and voice mail for 3 days
Please help me how to solve this issues.
Solved! Go to Solution.
09-18-2022 08:56 PM
repeat of 7+ hours earlier
09-18-2022 05:02 PM
Same issue it would seem. Recently upgraded to 4g and account shows active with zero used of 20g data…no calls/texts in and cannot access any data! Ticket submitted
09-18-2022 01:38 PM
hi there have been issues with plan changes latetly, remove sim and reseat it reboot phone if it doesn't help contact a service rep
There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca
Or private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user
09-18-2022 01:37 PM - edited 09-18-2022 08:59 PM
@rcntan wrote:After upgrade to 4G speed 4GB data, no incoming calls, text messages and voice mail for 3 days
Please help me how to solve this issues.
Plan changes should not make your service stop working. However, something unexpected has been happening to some customers performing plan changes. Please open a ticket in the chatbot to ask for a customer support agent: https://widget.telus.tiia.ai/publicmobile/publicmobile.html