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After Upgrade to 4G speed

rcntan
Good Citizen / Bon Citoyen

After upgrade to 4G speed 4GB data, no incoming calls, text messages and voice mail for 3 days 

Please help me how to solve this issues.  

4 REPLIES 4

TheHarries3
Good Citizen / Bon Citoyen

Same issue it would seem. Recently upgraded to 4g and account shows active with zero used of 20g data…no calls/texts in and cannot access any data! Ticket submitted

Outdoorsman
Mayor / Maire

@rcntan 

hi there have been issues with plan changes latetly, remove sim and reseat it reboot phone if it doesn't help contact a service rep 

 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user


@rcntan wrote:

After upgrade to 4G speed 4GB data, no incoming calls, text messages and voice mail for 3 days 

Please help me how to solve this issues.  


Plan changes should not make your service stop working. However, something unexpected has been happening to some customers performing plan changes. Please open a ticket in the chatbot to ask for a customer support agent:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

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