No Service?

[anndrew]

Renewed plan this morning (automatically) and was working but I haven’t had service for the past 5 hours?? Tried different sim, that worked so phone isn’t broken. Tried sim on different phone and still didn’t work.

[Dunkman]

@anndrew 

As stated in previous post, make sure that  you were not sim jacked.  

There was a network outage earlier in SW Ontario and Manitoba.  Most customers seem to have gotten their service back.  Not sure where you are located.  

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/I-have-no-cellphone-service-Is-the...

[JK8]

@anndrew 

If you are a victim of the sim swap fraud here is the announcement thread:

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

[yanzhiqiang]

Contact moderator by clicking the buble at bottom right.

[HALIMACS · Accepted solution]

@anndrew 

Try a network reset,  then reboot to see if that helps. 

If not:

In your self service account, choose Change Sim Card

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked. 

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

From, there, contact a moderator, there are 2 methods:

1. Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select need a human now.  Follow the prompts to submit a ticket.
2. Send a private message to the moderator through the following link  here