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02-24-2021 11:25 PM - edited 01-05-2022 05:24 PM
Renewed plan this morning (automatically) and was working but I haven’t had service for the past 5 hours?? Tried different sim, that worked so phone isn’t broken. Tried sim on different phone and still didn’t work.
Solved! Go to Solution.
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02-25-2021 12:13 AM
As stated in previous post, make sure that you were not sim jacked.
There was a network outage earlier in SW Ontario and Manitoba. Most customers seem to have gotten their service back. Not sure where you are located.
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02-24-2021 11:32 PM - edited 02-25-2021 12:21 AM
If you are a victim of the sim swap fraud here is the announcement thread:
https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969
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02-24-2021 11:29 PM
Contact moderator by clicking the buble at bottom right.
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02-24-2021 11:28 PM - edited 02-24-2021 11:30 PM
Try a network reset, then reboot to see if that helps.
If not:
In your self service account, choose Change Sim Card
Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked.
If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.
From, there, contact a moderator, there are 2 methods:
- Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select need a human now. Follow the prompts to submit a ticket.
- Send a private message to the moderator through the following link here
![](/skins/images/97D9FB88C915001D8DAED89DBB2650DF/responsive_peak/images/icon_anonymous_message.png)