No Service/ Problem creating self service account

[sherrimilb]

Hello, I've just tried to register my new SIM and a few roadblocks have popped up:

1: Inserted into my phone, the status says No Service, won't complete calls. 

2: After signing up, there was a message that said:

- Sorry, there has been a problem creating your Self Serve account. Please visit our online Community at publicmobile.ca/community for assistance.

I can't get the confirmation text to complete a new registration because there is no network service. 

Any help appreciated. 

[HALIMACS]

@sherrimilb 

If the online activation folks can't help get you going in the AM, at  Online Activation Assistance , contact the Moderators and initiate a service ticket.

To contact a moderator, send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.  

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[JK8]

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@sherrimilb wrote:

All great suggestions. I reset Network settings, alas No Service. 

I tried the PM SIM in question in an iPhone 6s, iPhone 7, and iPhone 11. None working. 

I tried my working Fido SIM and it seems to work in all devices. Frustrating :S

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As @darlicious suggested contact the moderators. Response from them may take up to 48 hours. Keep an eye on the envelope icon in top right hand corner for a response.

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[sherrimilb]

All great suggestions. I reset Network settings, alas No Service. 

I tried the PM SIM in question in an iPhone 6s, iPhone 7, and iPhone 11. None working. 

I tried my working Fido SIM and it seems to work in all devices. Frustrating :S

[darlicious]

@sherrimilb 

You need to contact the moderators to properly set up your self serve account and provision your sim card.

Oops hit send.....your account has not set up correctly along with your sim card which also affects your service working correctly. Contact the moderators by clicking on the chat bubble at the bottom right corner of your screen. Type "self serve account set up issue" and "human" and follow the prompts to submit your ticket.

Keep an eye on your private message box at the top right corner of your screen (the envelope icon next to your avatar) for a little number to pop up indicating a message from the moderators. Responding promptly will speed up service times. Current wait times are a couple of hours but be prepared to wait up to 48 hours for non urgent issues.

[HALIMACS]

@sherrimilb 

If it doesn't work in the morning, try inserting your Public Mobile SIM in another compatible device to see if there's service with the other device.

That'll mean the issue could be with your device and/or device settings (try network reset).

(EDIT:   You could also try THEIR SIM in your device to check your device ability to connect to a network.  Sometimes re-seating the SIM may also help solve issues.)

[sherrimilb]

It is, and I can see the Public Mobile Carrier as Public Mobile 45.0. Carrier Lock reads No SIM restrictions. 

[JK8]

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@sherrimilb wrote:

Hello, I've confirmed the charge appears on CC. Tried rebooting, reinsert SIM. Will give it a rest and try again in the morning. Thank you all.

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Is your phone unlocked?

[sherrimilb]

Hello, I've confirmed the charge appears on CC. Tried rebooting, reinsert SIM. Will give it a rest and try again in the morning. Thank you all.

[JK8]

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@sherrimilb wrote:

No porting, I selected a new number. 

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For your self service account try logging in or creating a new account, but clear browser cache. Close browser and open a new window in incognito/private mode.

https://selfserve.publicmobile.ca/self-registration/

If your credit card got charged reinsert sim and reboot phone to see if you have service.

[HALIMACS]

@sherrimilb 

If your card WAS charged, reboot phone, remove SIM, restart phone, reinsert SIM.

If your card WASN'T charged, wait an hour, clear cache and cookies, open incognito page, and try again.

Try the live chatting option reserved for activation assistance during their operating hours:

Online Activation Assistance

Try to register a self-serve account here once texting is functional:

Public Mobile - Register

[sherrimilb]

Hi there, I don't see the charge just yet actually. 

[sherrimilb]

No porting, I selected a new number. 

[sherrimilb]

Hi there, it looks compatible, an iPhone 7. I got an activation details email, however I'm not able to create or log into my account. 

[softech]

how long you have signed up?  Usually the activation is quick but sometimes PM takes a bit longer for new activation, like an hour or so

if you confirm that your credit card was charged, then just keep reboot your phone ever 15 mins.  

(To be save, you might want to take out your SIM and reinsert firmly once and see)

[BKNS27]

@sherrimilb Are you porting over an old number on your phone. If you are, you need to keep the old SIM in the phone and wait for a text confirming that you are switching over. Once confirmed, turn the phone off, pop in the PM SIM then turn on the phone.

[Anonymous]

@sherrimilb- are you able to check if your credit card was charged?  There's a chance that the entire registration failed.  Also, is your phone compatible with Public Mobile network?