Sorry to hear about the long delays. As an existing client, I've never seen anything like this. The customer service requests are higher than Boxing day and Black Friday due to this incredible 50% promotion. The downside of such a great deal is that there are massive delays in response times from Customer service. Hang in there and keep monitoring your message inbox.
In the meantime, if you are having a issue related to an activation, number transfer and promotion, you can review this article to see if you followed all the necessary steps:
https://publicmobile.ca/en/get-help/articles/transfer-your-number
