No Phone Service

[Staliger]

@georgemeek Did you have service before? Did you try the sim in another tray / device? What is your phone plan?

[Naepalm]

@georgemeek have you checked your self serve account to make sure you account is active?

[gblackma]

[JoyLuck]

@georgemeek 

Have a look at this thread with the same question you just asked:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/No-Phone-Service/m-p/533665

[RossN]

@georgemeek hi a little more information would be helpful

[Daps]

You already posted this question here https://productioncommunity.publicmobile.ca/t5/Getting-Started/No-Phone-Service/m-p/533665

Please add more details about the problem there.

[gblackma]

@georgemeek  did you try the network reset on your IPhone 6 that I suggested earlier in your other post? Thanks.

@computergeek541 please remove @georgemeek 's phone number. Thanks.

[dabr]

@georgemeek   After removing your personal info from you post, try rebooting your phone first to see if that will help. 

What plan do you have, is it the $15 plan with limited outgoing minutes and you may have them all up?  Then you can just purchase the $5/500 mins add-on to make more calls.

[gblackma]

@georgemeek Try these 

tricks to restart/ reset your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $2 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and  "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe.

[Daps]

@georgemeek You should edit your post and remove your personal number.

Have you tried restarting your phone? What does the message about your account status when you call 611?

[JoyLuck]

Please choose the 3 vertical dots and edit out your number. This is a public forum.

[georgemeek]

*** *** ****- Please rest my account - it is current & paid up- you suggestion