No Network, No SMS during SIM activation

[Ajalad11]

Hello, I recently helped a friend to public mobile, we have activated the SIM, credit card debited with subscription but their is no Network on the phone (only SOS), we couldn't get SMS code for final activation, done all trouble shootings. 

[Ajalad11]

@softech just submitted the request with details, hope they can act on it soon.

[softech]

@Ajalad11 yes, then definitely a sim provisioning issue. please open pick up with support by messaging

[Ajalad11]

@softech thanks for your response. We did try on 2 different phones but still not working and we have tried network settings. 

[softech]

@Ajalad11 did you try the sim in another phone?

no worry, it could be a sim provisioning issue. Easy fix for PM and you just need to engage them via messaging. here:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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