cancel
Showing results for 
Search instead for 
Did you mean: 

No Mobile Data!! same question no solution!?!?!??!

kaan
Good Citizen / Bon Citoyen

hello to all who are willing to offer help and others who are desperatley looking for a solution in this forum!!

 

I just switcched to Public Mobile with a plan that includes Voice, text and DATA.. I activated my plan; I receive calls and can make calls. BUT i do not have internet connection on my phone. Basically NO MOBILE DATA!  however when i put my sim card into my old phone (samsung) it works perfectly...  my new phone is ZTE AXON A1R and OS is ANDROID 6.0.1

 

I did numerous factory resets. reset the APN. but no luck!! dont ask me if the mobile data is on!! yes it is on.. airplane mode is off and my phone is active including data and I know my phone was working just fine with my previous service provider. So it is not my phone..  it is not the sim card.. it is that some unknown godly power up there until we figure this out!!! tahnk you very much for your responses in advance.. 

41 REPLIES 41

kaan
Good Citizen / Bon Citoyen

@mimmo thanks for your response... I tried your suggestion but unfortunately clearing the cache partitions via recover console didnt fix it..

 

@NewZQ no, the phone is compatible with all 3 bands..

Sorry, I'm all out of ideas. It's down to Apn setting I guess.

bridonca
Model Citizen / Citoyen Modèle

Screen shot your settings, and let us see what you inputted.  Might be something stupid you would not think of.  Something dumb I did was input this http://aliasredirect.com/proxy/mb/mmsc for mms settings.  Took me a while to troubleshoot that, it was actually http://aliasredirect.net/proxy/mb/mmsc

 

kaan
Good Citizen / Bon Citoyen

@imcphers wrote:

Just setup an Axon 7 this evening.  Everything was read correctly from the PM SIM card except one field.

 

MNVO value was initially set to 50 and the LTE data would not connect.

 

Change MNVO to 4D4F and LTE started working right away.

 

This thread also highlights the importance of this field.....

 

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Mobile-Data-Not-Working-APN-seems-to-loo...

NewZQ
Great Citizen / Super Citoyen

 

Sounds like a software bug from the operating system.

For a few people this work this you could give a shoot, turn airplane on, shut down your phone and wait for a minute. Turn on your phone and turn off the airplane mode and after 30 seconds, turn on your mobile data.

 

Question, when you activate mobile data, what does it says ? Does it switch from 3g to 4g ? 

When you try to call someone or recevie a call, it stays on 3g, or it switch from 4g to 3g ? 

 

Oh ok ignore this.

kaan
Good Citizen / Bon Citoyen

FINALLY!!!!!!!!!!

 

FIXED the mobile data activation problem!!

 

Apparently, one of the users was dealing with the exact problem like I did..

 

He switched from Freedom Mobile to Public Mobile... it s weird and by no means i am  a tech savvy but i suspect it might have something to do with the transfer from Freedom mobile to Public Mobile..

 

I POSTED the Link to solution above for whom needs it in the future..


@kaan wrote:

@imcphers wrote:

Just setup an Axon 7 this evening.  Everything was read correctly from the PM SIM card except one field.

 

MNVO value was initially set to 50 and the LTE data would not connect.

 

Change MNVO to 4D4F and LTE started working right away.

 

This thread also highlights the importance of this field.....

 

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Mobile-Data-Not-Working-APN-seems-to-loo...


These fields are not required and can be left blank.  I can see how having the wrong information won't work.

kaan
Good Citizen / Bon Citoyen

@will13am

 

that particular field (MNVO) is automatically populated when trying to add a new APN profile.

 

It is set to 50 but apparently needs to be changed...

 

 


@kaan wrote:

@will13am

 

that particular field (MNVO) is automatically populated when trying to add a new APN profile.

 

It is set to 50 but apparently needs to be changed...

 

 


Okay.  The other option is to delete the information in the mvno fields.  Some phones seem to include it.  Personally I have not been able to figure out the need. 

srlawren
Retired Oracle / Oracle Retraité

For reference, here is the post from @imcphers that @kaan pasted the content of above:

 

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/ZTE-AXON-7-APN-Settings/m-p/114462/hi...

 

@kaan glad you got your solution!  For future reference, please feel free to just link rather than posting the contents of the post verbatim.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.