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No Data Service

Crumbs
Great Neighbour / Super Voisin

I redeemed 3 GB of data on October 16th, which I haven't used as yet.  Now, my account says I have no data left.

 

2 REPLIES 2

Chalupa_Batman
Mayor / Maire

Something is off with your question. You say 3GB but that would mean you paid $45 plus tax for 3GB of data. Why would you do that? Why not switch plans with a higher data limit? Unless you're thinking you purchased the 3GB US Roaming package. But that is a 15 day package.  Either way, it's expired and it's now gone. It says right there it expires 30 days post purchase. Not sure how anyone can miss that.

In Canada Data Add-Ons⁵

Data add-ons expire 30 days post purchase

US Roaming⁷

15 day packages.

hTideGnow
Mayor / Maire

HI @Crumbs since around May this year, all data addon , purchased and redeemed, all have a 30 days expiry.  If you redeemed on Oct 16th, the expiry will be on Nov 15th, so no more data from that addon you redeemed

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