No 5G signal

[UnAirdeBretagne]

Hi there,

I've got a 5G plan, but my Samsung S21 Ultra isn't picking up a 5G signal, and the 4G speed is also slow even though I'm in a covered area. Can you help fix this?

[publicrocks641]

Haha go with a real provider goof

[UnAirdeBretagne]

I am already in downtown, and we definitely have 5G signal coverage here. I verified this on its official website as well.

[kb_mv]

@UnAirdeBretagne It may well be an issue with porting in or provisioning your account. Give the porting help line a call (I'll message you the number) If that's not the issue contact customer service at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[UnAirdeBretagne]

The texting is working fine, but there seems to be an issue with the calling. I can receive calls, but I can't hear what the other person is saying.

[froggy1]

I have a s21 ultra as well with a 5g plan and I'm getting LTE+ at my current location. When I'm in other locations, I will have 5g so maybe you need to be near a 5g tower? 

[kb_mv]

@UnAirdeBretagne Are the other services working? Text, calling?

[UnAirdeBretagne]

By the way, I just switched from Fido yesterday. I'm not sure if this has any impact.