New user signed up but didn't receive promo

[aurevoirblue]

Hi,

A friend I referred recently signed up on a $25 plan but still hasn't received the 5GB + Free month promo. Is there a waiting period or some missing step?

Any help is appreciated!

Thanks

[computergeek541]

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@aurevoirblue wrote:

Thanks for the reply.

They just received an email reminding them "don't forget to sign up before Feb 8" which doesn't make sense since they activated 2 weeks ago. 

Do I need to contact a mod?

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These reminders often get sent to people who have registered for offers even if they've already activated. I don't believe that the system that sends the reminders out check if you've activated yet.

[aurevoirblue]

Thanks for the reply.

They just received an email reminding them "don't forget to sign up before Feb 8" which doesn't make sense since they activated 2 weeks ago. 

Do I need to contact a mod?

[Bruiser]

there is up to a 30 day wait. the promo doesn't get applied instantly unfortunately.

[Triguy · Accepted solution]

1. Eligible customers will be credited the 30-day rate plan amount within 30 business days of activating. These credits will count towards your next plan renewal.
2. Eligible customers will be credited the add-on bonus within 30 business days of activating if applicable.

[Staliger]

@aurevoirblue Hello. Yes, if the friend followed all steps and met conditions, they will get the bonus within 30 days.

[AE_Collector]

Yes there is a waiting period. If the conditions were met the credits and data will be in your account before the first renewal.