New transfer, unsure of next step.

[sheldonmcbride]

I can send but not receive texts. Switched a cell from from Freedom.

Network all looks good. SIMon was no help.

[pkaraa]

@sheldonmcbride glad to know it is working and freedom was slow. Enjoy your move to PM.

[softech]

glad it works out, now you can enjoy the new service  🙂

[sheldonmcbride]

It worked out. My old provider sent me an email around 9 this morning saying they had released my number and about 2 hours later it worked. So freedom was just slow on their end.

[sheldonmcbride]

I did receive and reply to the text from my old carrier.

[BKNS27]

@sheldonmcbride 

Sounds like the porting wasn’t completed.

Did you reply to a text from Freedom with the Freedom SIM in the phone? You have 90 minutes to reply to the text as noted by @softech.

You can contact the SIMon and type in Create a Ticket to restart the porting process if you didn’t reply to the text.

[t_p]

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@sheldonmcbride wrote:

I can send but not receive texts. Switched a cell from from Freedom.

Network all looks good. SIMon was no help.

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@sheldonmcbride 

If issue not resolved, contact CS again via:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

Click "Contact Us"  > "Click here to submit a ticket↗"

[softech · Accepted solution]

@sheldonmcbride   did you reply the text from Freedom within 90 mins?  that is a critical step

If you did, that is good, just keep reboot your phone every 15 or 30 mins and good thing will happen

If you missed that , there is a number to call.  I  will private message you the number and you can confirm the porting status and they will advise you what to do.  Please check your Community inbox on the top right

Come back and give us good news!!

[HALIMACS]

@sheldonmcbride 

Try the following:

• reboot device
• toggle airplane mode on/off
• reset your network connections
• remove SIM card, then reinsert it