@Heppells As @Handy1 said you need to do the activation on the Public Mobile app. Reading between the lines I'm guessing what the porting team agent meant was that the account needs to be activated first before they can help with the port, they are only for porting problems and it sounds like yours is more an activation issue. If you still can't get it to activate even using the app, then contact the Public Mobile customer service agents who can help with activation. If porting is still an issue after activation, that's when you could call back the porting team, because porting is all they do for the Telus carriers.
Send a private message to Public Mobile customer service using this link and watch your community inbox (envelope icon top right or click on your avatar and select Messages) for a reply. They should be able to get the ball rolling for you.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
