New to PM and trying to port my numbers but now I can't send any text.

[Watters]

I am new to Public Mobile and have ported three phone numbers over. All of the numbers are not sending messages but have taken from our previous provider. The network says it is on Public Mobile, I signed up yesterday and nothing has changed. Any help would be greatly appreciated. 

I am using an iPhone 13

[Watters]

Thank you I will do that right away. My daughter's phone doesn''t even show her phone number but she can make calls. Would this be the same thing?

[softech · Accepted solution]

@Watters 

PM has problem provisioning text capability for new activations.  And if you are an iPhone user,  iMessage activation by phone number will also be impacted without a working SMS. 

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support by messaging CS Agent here: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there