@LiamHJ wrote:
So my daughter lost her phone and sim card. I paused my service but have since ordered a new sim card because the phone has not been found.
Her new phone does not take esim so I ordered a regular sim card on December 25th. My credit card was charged for the new sim card but I never received a confirmation email. It's now been 5 business days but I haven't received email confirmation and no delivery of the card.
When we got our first sim card in the summer it only took a few days to get the sim card. So just not sure what's happening, maybe it's the fact that we ordered it during the holidays?
Any suggestions? Just be patient hah?
Hello @LiamHJ
It could still take a few more weeks in the mail to show up.
To get a new SIM card the fastest routes are these.
https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.
Amazon - Here you can get it cheaper and maybe a few days wait $4.99
Once purchased, message a CS Agent and they will gladly credit your account the cost minus taxes.
